Privacy Policy

May, 2025

General

We i.e. "GLADWILL INDUSTRIES PRIVATE LIMITED" (known as SILOS) (“SILOS”, “Company”, “we”, “us”, “our”) having its registered office at Greater Noida, KASNA, Site-5, Plot No. H-24, Noida, Gautam Buddha Nagar, Uttar Pradesh, 201306 is managing and operating the mobile applications/website available at www.silos.in, which facilitates the sale and purchase of products and services listed on the website/Application. The term “User” or “users” or “you” or “your” means any individual or entity that accesses, uses, or browses the websites or purchases products/services.

We are committed to protecting your privacy. This Privacy Policy outlines our privacy practices regarding the collection, use, disclosure, processing, transfer, storage, retention, and safeguarding of the Information (defined hereinafter) provided to us by you through the Website and/or under the purchase of the Products.

By accessing, using, browsing, or purchasing on SILOS and/or by submission of Information, you agree to be bound by the terms of this Privacy Policy and consent to the collection, storage, possession, dealing, handling, sharing, disclosure or transfer of your Information by the terms of the Privacy.

If you do not agree with any provisions of the Terms or this Privacy Policy, we advise you to not use or access SILOS.

Permissible Age:

The Services are not intended for users under the age of 18, unless permitted under applicable local laws (“Permissible Age”). We do not knowingly collect any personal information from users or market to or solicit information from anyone under the Permissible Age.

Type of Information Collected

We collect several types of information about users of our services, which includes:

Personal Information: Personal information is the information that is associated with a user who accesses our services, with which a user can be identified from that data or the other information we have. The personal information we generally collect is below (But not limited to):

Name
Address with Postal Code
Email Address
Phone Number
or other information associated with your account/website, such as Gender, Age, Date of Birth, i.e., DOB, Anniversary Date
Cookies and Usage Data

Non-personal Information: You have the option to refer us to your friends, family or other parties to avail our services. Sharing this information, you confirm that you have the consent from such individuals to share their personal information with us.

Usage Date: which includes data about your internet connection, the device(s) you use to access our Services, your usage details, and other such information that does not pertain to your identity.
We collect this information directly from you or information sent by the browser or devices used by you while accessing our services.
Data may include (But not limited to):
IP Addresses
Cookies
Browser type/Version
usage details
Date/time
Time duration on page/app
Mobile device details like type of Mobile devices, unique IDs, OS, etc
other diagnostic data & tracking technologies

Other information:
We may collect other information to improve your experience on our platform and our services.
The search terms you have looked up and results you selected.
How long you used our Services/features; the ads you clicked on.
Communications between you and delivery partners or us may be recorded and share with third party that can be delivery partner, seller, manufacturer or any other who is part of supply chain.
We may collect and store the information to process your request and automatically fill up details for future transactions. Data may include (But not limited to):
Mobile Number
Address
Email
Billing Information
Payment Information (Credit/any other card information) we encrypt the information using industry standard technologies, as further described below under "Payment Card Information."
We may collect and process images and video recordings of individuals attending any events or visiting our office / store / other premises for security and safety purposes. This includes the use of closed-circuit television (CCTV) systems at our facilities. CCTV footage may capture individuals' images, vehicle information, and other identifying details. We may also collect photographs or videos during events for promotional or documentation purposes which may be shared with business or event partners.
Precise Location Information: we collect and process information about your mobile device's GPS location (including the latitude, longitude or altitude of your mobile device) and the time the location information is recorded for better experience and deliver services.
Information We Collect From Third Parties: We may collect, process and store your user IDs associated with any social media account (such as your Facebook, Instagram and Google account) that you use to sign into the Services or connect with or use with the Services.
When you sign in to your social media account, you provide consent to collect, storage, and use of the information that you make available to us through the social media interface in accordance with this Privacy Policy.
This could include, without limitation, any information that you have made public through your social media account, information that the social media service shares with us, or information that is disclosed during the sign-in process. Please see your social media provider's privacy policy and help centre for more information about how they share information when you choose to connect your account.
We may also obtain information about you from third parties such as partners, marketers, third-party websites, and researchers, and combine that information with information which we collect from or about you.
How we use the information we collect
We use the information we for a variety of purposes, including to:
Administration: we deliver/improve our Services by sharing information with third parties that are used to facilitate the Services, such as delivery partners, service providers and vendors.
Any complaints, queries, feedback, grievances or any other direct or indirect communication with you.
Improvement of contents, feature,s or Services.
Diagnose or tracing any technical related issues.
Promotional activities may uses your WhatsApp messaging or social media platforms
Enable us to show relevant ads/products
Employee training & quality assurance
Comply with legal requirements and obligations

Account Deletion Instructions
If you wish to delete your account from the SILOS app, please follow the steps below:
Send an email to info@silos.in
In the email, include your registered mobile number and email ID used in the app

Our support team will verify your request and process the account deletion within 7 business days.

You will receive a confirmation once your account has been successfully deleted.

Alternatively, you may contact us via phone at +91 8507070006 for assistance.
Transfer of Data
Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.
If you are located outside India and choose to provide information to us, please note that we transfer the data, including Personal Data, to India and process it there.
Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
SILOS will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.
General Information Disclosures
To our subsidiaries and affiliates, which are entities under common ownership or control of our ultimate parent company, GLADWILL INDUSTRIES PRIVATE LIMITED.
To our service partners, suppliers, marketing team/advertisers who will be using this data for the service advancements.
Legal Authorities:
We may disclose your Personal Data in the good faith belief that such action is necessary to:

To comply with a legal obligation
To protect and defend the rights or property of SILOS
To prevent or investigate possible wrongdoing in connection with the Service
To protect the personal safety of users of the Service or the public
To protect against legal liability
Security of Data
The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
Service Providers
We may employ third-party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services or to assist us in analysing how our Service is used.
These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Links to Other Sites
Our Service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.
Children's Privacy
Our Service does not address anyone under the age of 18 ("Children").
We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we will take steps to remove that information from our servers.

Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
By email: info@silos.in
By visiting this page on our website: www.silos.in/